FAQs

Question: How do I order?
Simply click the "Add To Cart" button, you will then be sent to your cart:
After that, click "Check Out" (or the Paypal check out button if you wish to use Paypal), and fill in your details.

Question: How much does shipping cost?
As a promotional special for our newly opened store, worldwide shipping will be 100% FREE but only for a limited period of time. So take advantage of this offer while it lasts!

Question: Are my payments secure?
Here at Beauty of Cats, we are consumers and buyers ourselves thus we understand the fears of online frauds and credit card scams. Our payment methods are 100% secure - we use PayPal secure payment gateway and support all major credit card companies through PayPal and Stripe. This is to ensure our customers get their consumer protection and also our business is validated.

Question: What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.


Question: How long does shipping take?
Orders are processed within 1-3 business days after payment. You will receive an email confirmation with the shipping tracking number when your order ships. Please allow between 14-21 business days depending on your location. 
(US takes about 21 days max, Brazil, Canada and Italy might take a little longer)

Question: Are the FREE products really free?
They are really free, but you do need to pay for the shipping. To get shipping amount, please fill in your address in the checkout page.

Question: How do I receive multiple item orders?
If you order several products, each one will be sent in a separate package (in most cases).

Question: How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.